RETURNS/EXCHANGES/REFUNDS
We want you to be happy!
We will always do everything in our power to ensure your satisfaction! Return policies can be tricky in the furniture business and we aim to be as fair, open, and transparent as possible. The main thing you need to know is that H3K Home+Design wants you to be happy with every purchase you make from us. At the time of delivery if you are dissatisfied with an item, you may refuse it and the delivery team will return it to us for an exchange or refund with no restocking fee! After the delivery, you may still return an item, but you’ll need to contact us to discuss your return, and certain fees may apply.
Please note: Aside from cases of damage, if you refuse all or part of an order, you will still be responsible for any and all return shipping costs associated with your order, even if you didn't initially pay any delivery charges. If you refuse or return all or part of an order, the appropriate corresponding return shipping fees, as well as, the initial shipping fee, will then be deducted from your refund. Original packaging must be kept if a return is to be authorized; this is to ensure safe transport back to H3K Home+Design. If you have any questions about the return shipping charges of your order, please don't hesitate to ask!
Once the delivery driver or team leaves, you may return any item in unused/like new condition, and packed in its original packaging within 30 calendar days from the date of delivery for a refund or exchange. A minimum restocking fee of 15% will apply to any opened items or items that cannot be guaranteed as new (NOTE: any custom items, or items in a configuration not normally offered, may not be eligible for return and/or may be assessed a higher restocking fee if we do agree to accept the return). Once the delivery team leaves, it is your responsibility to contact us to coordinate your return, re-pack your items in their original packaging, and to ship the items back to us using a service of your choosing.
Let’s be honest, returns are no fun and can be costly for everyone involved... except for the shipping companies, of course - they make out like bandits! If you're within our return policy window, we'll absolutely accept a return of any item you don’t find to your satisfaction. However, many customers have chosen to resell their items on places like Craigslist, eBay and Chairish as a more cost-effective alternative to the returns process. Rest assured, we'll do everything in our power to make sure that you are treated with fairness and dignity in the unlikely event that what you ordered isn't exactly what you were hoping for.
If you would like to return or exchange all or part of your order, you must first contact H3K Home+Design for authorization and instructions, as credit may not be issued for unauthorized returns. IMPORTANT: We can’t say it enough…any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.
If you wish to return an item received as part of an exchange because you are dissatisfied with the item(s), H3K Home+Design reserves the right to deem that exchanged item a Final Sale piece, not eligible for further return or exchange. Additionally, if H3K Home+Design management deems any situation to be return policy abuse, service may be refused at the discretion of the company. If an order is determined to be fraudulent, service may be refused at the discretion of the company as well.
Cancellations
We know you're going to love your new H3K Home+Design furniture and home decor so please don't cancel anything! But, if for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please contact H3K Home+Design. Generally, we cannot cancel an order once it has left our manufacturer's warehouse or distribution center. Therefore, the sooner you contact us, the better. If we are unable to make the change before the order is processed or shipped, you may need to return the item and/or a restocking fee may apply. If your order contains made-to-order or “special order” items, you may be required to take delivery if not cancelled within 24 hours of placement. Any orders involving alteration or full customization may not be eligible for cancellation or refund as they are considered Final Sale. If you’re not sure what you’re getting into, please contact us and we'd be happy to explain in detail!
Outlet Clearance Pieces
Our local Outlet clearance sales are the place to hunt for fantastic deals on great furniture. These pieces are "by and large" in like-new condition and are offered at very deep savings. All Outlet pieces are “final sale, as is”, and are not eligible for return.
